How Kendall & Associates achieved same-day setup and immediate ROI

Industry:Legal Services
Location:Seattle, WA
Company Size:Boutique firm
Implementation:Same day
Same-day setup
Immediate ROI
+60% efficiency
+35% conversion
Lisa K. - Professional headshot
Lisa K.
Law Firm Partner, Kendall & Associates

Overview

Boutique law firm with heavy intake volume; needed structured intake + reliable coverage.

Challenge

  • •Irregular intake hours; inconsistent notes; missed consults
  • •Rising admin costs for manual handling

Solution

  • •Busy Line AI answers in firm's voice; collects structured intake (name, issue, availability); pushes to Google Sheets/CRM
  • •Urgent routing to on-call attorney

Implementation Timeline

1
Setup + script in one afternoon; live within 24 hours

Results

  • ✓~60% reduction in staff time on intake
  • ✓+35% conversion to paid consults
  • ✓Positive ROI in month one

Why It Worked

  • •Clean intake + instant notifications
  • •Routing rules for priority matters
“Setup took an afternoon. Consults filled the first week and our admin burden disappeared.”
Lisa K. - Professional headshot
Lisa K.
Law Firm Partner

Suggested Visuals

  • •Intake form sample
  • •Time-saved bar
  • •Consult conversion trend

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